WHAT DO I GET IF I ORDER A CUSTOM STAND THROUGH THE PORTAL INSTEAD OF MY PACKAGE?
If you choose a custom stand, you will arrive to no walling wherever you don't have a neighbour. So obviously, if you have neighbours on all sides, those walls will be up, but nothing else will. You will not have your fabric fascia printed, there will not be corner uprights either and there will not be cross beams with your light. It will be the walling only.
If you choose a custom stand and you have no neighbours (you are an island), then you will arrive to nothing at all, just demarcation on the floor.
If you choose a custom stand and you still want your carpets and your plug point, then please make sure you communicate this through the portal. It will be charged on the portal, but deducted because it's a cost that you've covered through your package. If you don't communicate this through the portal, there will be nothing on your stand.
HOW DO I LOG ONTO THE EXPO GUYS PORTAL?
Please search for the email from Expo Guys with your unique link to the portal. It is not something the organisers can send to you. This is a system generated link, exclusive to your organisation. The link will take you to a page where you can create a login. Make sure that you're searching the email that was used to register for the stand, these are the details that the organisers have provided to Expo Guys to make contact.
Check your spam/junk folder if you can't find the email.
If you still can't find the email - please contact the Expo Guys team.
WHAT COLOUR ARE THE FASCIA BOARDS?
The whole show has white fascias with black text (this year fabric). Make sure yours are communicated correctly, it is not easy to re-print fabric. You can have custom fascias ordered if you want colour or logo branding.
AM I ALLOWED TO DRILL HOLES INTO OUR STAND WALLS?
Not on the standard package, no. If you want to drill into panels, speak to Expo Guys about custom panels for your stand. Remember this year, your walls are fabric. The stretch fabric needs to be returned in the same condition that they are received in. Please do not damage the standard white fabric. The custom printed fabric is yours and you can do whatever you want with it. Make sure you take your fabric with you at the end of the show for re-use on other events.
CAN I HAVE VINYL ON MY STAND?
Vinyl is not easily added to the new stand format. You will need to order in special walling from Expo Guys if you choose to use vinyl instead of the fabric walling that comes with your package. Speak to Expo Guys about a quote.
WHAT AM I ALLOWED TO DO ON MY EXHIBITION STAND?
Anything you want, provided it meets the requirements of this document and the Health and Safety standards of the event. Everything must fit within the demarcated area for your stand. No encroaching on aisle space or other exhibitors. If you have music on your stand, the volume will need to be managed on site to ensure that it does not affect other exhibitors.
CAN I BRING MY OWN ELECTRICIAN ON SITE?
No. This is the only service where you are limited to using The Expo Guys. The Expo Guys will provide a Certificate of Compliance for the whole event.
WHERE CAN I GET ELECTRICITY FROM FOR MY STAND?
Your stand includes standard lighting and plug points. You can speak to Expo Guys about any extras that you’d like in the way of electrical requirements. Please remember that while your design stand builders may bring extra lighting or electrical features for your stand, you must speak to Expo Guys about the electricity supplied to your stand. Each stand has an allowance and if more electricity is required, then an extra DB board might be required.
WHERE CAN I GET FURNITURE, PLANTS, CARPETING, PRINTING, ELECTRICAL COMPONENTS AND AUDIO VISUAL EQUIPMENT FOR MY STAND?
You can get these items from any supplier you wish. Our on site supplier is Expo Guys and they would be cheapest for you to use in terms of transport given that they are already at the show. Note that ordering from them is your responsibility to manage. You must log into the exhibitor portal to order these items. No rogue emails will be considered official communication.
WHO BUILDS MY STAND AND ERECTS MY MARKETING MATERIALS?
Unless you have appointed a stand builder, ExpoGuys will erect a fabric wall stand and will install your fabric, carpets, lights and plug points. The rest of your stand is your responsibility to stock and lay out. If you have ordered extra graphics for your stand through Expo Guys, these will be erected by them on your stand. Do not order fabric graphics from another supplier. If you have existing banners these need to be tailored to fit the new stands. Speak to Expo Guys about your graphics.
WHAT IS INCLUDED FOR DELEGATES WHO ARE INCLUDED IN THE PACKAGE?
A delegate may attend the conference and exhibition. Tea, coffee and lunch are included. No accommodation, dinners or breakfasts are included but can be booked as extras.
CAN I BOOK THE EVENING EVENTS/DINNERS FOR PACKAGE DELEGATES?
Yes, when you are registering these delegates, you can apply the discount code and also add the dinner at the same time. You will then receive the invoice for the dinners that you have booked.