Wade Baldwin

Pre-sales and Business Engagement Manager,
Archibus Solutions Centre South Africa

Wade has been working with IWMS solutions since 2009 and is currently Pre-Sales Engineer and Business Engagement Manager at Archibus Solutions Centre South Africa.

He has deep expertise in Archibus, including business consulting and analysis, business and software process modelling, project management, implementation training, and technical and end user support.

Wade is an accomplished Subject Matter Expert (SME) with experience of 20 years and  strategic consulting. With a robust skill set and extensive experience, he stands as the primary liaison between our company and clients, ensuring seamless communication and understanding of project requirements. He has a Bachelor of Technology in Management from Durban University of Technology in 2013 and an ARCHIBUS Certified Professional (Building Operation Management, Asset Management).

His role as a Training Manager for ARCHIBUS underscores his commitment to excellence in training and consulting. Wade's expertise lies in developing strategic frameworks, establishing policies, structuring organizational functions, and managing outsourcing agreements and Service Level Agreements (SLAs). His adeptness in general management consulting further enhances his ability to facilitate processes, formulate strategies, and foster effective organizational cultures and communication channels.

Wade's track record speaks volumes about his capabilities. He has successfully provided consulting services to a diverse range of organizations, including prominent names like Vodacom, Deloitte, Nedbank, and SARS. His involvement in projects spanning space management, move management, service desk operations, real estate portfolio management, lease management, and building operations demonstrates his versatility and depth of expertise.

Moreover, Wade's commitment to quality assurance and customer service is unwavering. He consistently ensures that projects are delivered to the highest standards, exceeding client expectations and fostering long-term partnerships.

Panel Discussion
Managing the challenges of IWMS implementation

Implementing an Integrated Workplace Management System (IWMS) presents several challenges, primarily due to its complexity and the need for seamless integration with existing systems.

One major challenge is data migration, as organizations often struggle with transferring large volumes of diverse data from legacy systems into the new IWMS. This process can be complicated by organisational data readiness, data inconsistencies, outdated information, and the need to standardise data formats.

Another challenge is user adoption, where employees may resist changing their routines or find the new system difficult to use. Change resistance can hinder the successful implementation of the IWMS and reduce the potential benefits of the system, leading to lacklustre results.

Additionally, integrating the IWMS with other systems, such as HR, finance, and IT, can be technically complex and may require significant customisation to ensure smooth data flow and functionality.  

Join our discussion to hear how these challenges can be overcome and how to successfully prepare for and implement your IWMS system.

Walleed Hartley, Facilities Management Subject Matter Expert, Advanced Technology Services
Riaz Adam, Facilities Management Subject Matter Expert, Advanced Technology Services,
J.C. Swanepoel: Chief Business Development, Archibus Solutions Centre South Africa